Shipping Policy

Welcome to sokai. This shipping policy outlines the terms and conditions related to the shipping and delivery of our products. We aim to provide a seamless and transparent experience for our valued customers.

1. Order Processing Time

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email.
  • Processing Time: Orders are processed within 1-3 business days. Please note that orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping Methods and Delivery Times

  • Shipping Options: We offer the following shipping methods:
    • Flat Rate Shipping: 3-9 business days
    • Local Shipping: Next business day
    • Local Pickup also available

3. Shipping Rates

  • Domestic Shipping(Canada):
  • Flat Rate: $10.00 CAD
  • International Shipping (USA):
  • Flat Rate: $20.00 CAD
  • Customs, Duties, and Taxes: International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the recipient.

4. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using this number on the carrier’s website.

5. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. boxes.
  • International Shipping: We currently ship to the following countries: Canada, USA.
  • Local Delivery: We reserve the right to accept/refuse Local Delivery Shipping requests based on location.  If it is deemed outside our shipping zone, you will be charged the difference to our Flat Rate Canadian Shipping.

6. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us at info@sokai.ca within 3 days of the expected delivery date. We will assist in filing a claim with the carrier.
  • Damaged Packages: If your order arrives damaged, please contact us within 5 days of delivery with photos of the damaged items and packaging. We will arrange a replacement or refund as necessary.

7. Returns and Exchanges

  • For information on returns and exchanges, please refer to our Return Policy

8. Contact Us

  • If you have any questions or concerns about our shipping policy, please contact us at:
    • Email: info@sokai.ca

Thank you for shopping with sokai. We appreciate your business and strive to provide you with the best possible service.