Return Policy
Thank you for supporting sokai. As a small family-run business, we truly appreciate your trust and support. We understand that sometimes things don't go as planned, and we want to address your concerns with care and understanding.
Our Current Return Policy
At this time, we are unable to accept returns. We know this may be disappointing, and we are very sorry for any trouble this may cause. Our limited resources as a small business make it hard to handle returns.
How We Can Help
While we can't accept returns, your happiness is very important to us. Here’s how we can help if there’s a problem with your order:
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of getting your order. We will work with you to find a solution, whether it's sending a replacement or store credit.
- Incorrect Orders: If there is a mistake with your order, receiving the wrong item, please let us know right away. We will fix the mistake as quickly as possible.
- Exchanges: If you would like to exchange an item, we can do so if the item is in new and unwashed condition. Please contact us within 7 days of receiving your order to arrange an exchange.
Contact Us
We want to make sure you are happy with our products. If you have any issues or concerns, please don't hesitate to contact us:
- Email: info@sokai.ca
Please provide your order number and details about the problem.
Thank you for your understanding and continued support. We are committed to making things right and ensuring you are happy with your purchase.